Last updated: October 29, 2026
Our service fee
Our service fee is charged for the concierge work we do on your request. If we are not able to get your request done, we refund our service fee in full. Once your request has been completed as you approved it, the service fee is non-refundable.
Airline and supplier charges
Fare differences, change fees, cancellation penalties, upgrade costs and other charges are set by the airline or other supplier. Whether these are refundable, and how, depends on that supplier's rules. Where a supplier issues a refund or travel credit, it is processed by the supplier and usually returned to the original form of payment.
Timing
Approved service fee refunds are issued to your original card within 7 business days. Your bank may take additional time to show the refund. Supplier refund timelines are set by the supplier and your card issuer.
How to request a refund
Call us on +1 (888) 282-4319 or email support@getflighthelp.com with your name, booking reference and the date of your call. We aim to respond within 2 business days. We encourage you to contact us before disputing a charge with your bank, as we can usually resolve issues faster directly.
Contact
Get Flight Help LLC, 305 Halton Rd, Syracuse, NY 13224, USA. Phone: +1 (888) 282-4319. Email: support@getflighthelp.com