⚠️ GetFlightHelp is an independent travel concierge service and is not an airline and is not affiliated with, endorsed by, or sponsored by any airline. We do not sell airline tickets and have no authority over airline policies, pricing, seat availability, or booking systems.
These Terms and Conditions ("Terms") govern your use of the GetFlightHelp website at getflighthelp.com and any services we provide ("Services"). By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.
1. About GetFlightHelp
This website is operated by GetFlightHelp ("we," "us," or "our"). GetFlightHelp is an independent travel assistance service operating online. We help travelers navigate urgent flight situations — including same-day changes, missed flights, cancellations, and name corrections — by providing expert guidance and acting as an intermediary between travelers and airlines.
We are not an airline, travel agency, or airline representative of any kind. We have no affiliation with Delta, United, American Airlines, Southwest, JetBlue, Alaska Airlines, Spirit, Frontier, or any other carrier. We are not affiliated with any airline and do not represent any airline in an official capacity. We do not issue, modify, cancel, or guarantee airline bookings. All ticket and reservation decisions rest entirely with the airline.
2. Services Provided
GetFlightHelp provides advisory and concierge services, including:
- Guidance on airline policies regarding changes, cancellations, missed flights, and name corrections
- Assistance contacting airlines and navigating their processes on your behalf
- Information and education about traveler rights and airline procedures
- General travel advice for urgent or time-sensitive situations
All final decisions about flight changes, refunds, rebooking, and related matters rest with the airline. GetFlightHelp facilitates and advises; it does not guarantee specific outcomes.
3. No Guarantee of Outcomes
We provide advice, guidance, and assistance — not guaranteed results. Because all final decisions rest with the airline, GetFlightHelp makes no representation or warranty that using our Services will produce any specific outcome, including but not limited to:
- Successful rebooking on a preferred flight
- Waiver of airline fees or fare differences
- Issuance of a refund, travel credit, or voucher
- Approval of a name correction request
- Any compensation from an airline under any policy or regulation
Airline policies change frequently and vary by carrier, fare class, booking channel, and individual circumstances. The information and guidance GetFlightHelp provides reflects our best understanding at the time of service but may not represent the most current airline rules. You should always verify directly with your airline before making any final decision.
4. User Responsibilities
By using our Services, you agree to:
- Provide accurate, complete, and up-to-date information about your booking and travel situation
- Act promptly on any guidance we provide — delays reduce available options
- Verify all flight changes, fees, cancellations, and confirmations directly with your airline before relying on them
- Retain your own booking confirmations, receipts, and travel documentation
- Use our Services only for lawful purposes and in accordance with these Terms
- Not provide false or misleading information to us or to any airline on your behalf
You are solely responsible for any decisions you make based on information or guidance provided by GetFlightHelp. We strongly encourage you to treat our guidance as supplementary to — not a replacement for — direct communication with your airline.
5. Fees and Payment
GetFlightHelp may charge a service fee for concierge assistance. All service costs are clearly disclosed before you proceed, and we do not charge hidden fees. You will always know what you are paying and why before any charge is made.
Our fees cover the time and expertise of our concierge team. They are entirely separate from any airline fees, fare differences, seat upgrade costs, or other charges the airline may impose. GetFlightHelp has no control over and takes no responsibility for any costs charged by an airline.
Our service fees are non-refundable once a concierge session has commenced, except where required by applicable law. If you have a concern about a charge, please contact us and we will review it promptly.
6. Limitation of Liability
To the fullest extent permitted by applicable law, GetFlightHelp, its officers, employees, agents, and affiliates shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of revenue, profit, data, or business opportunity
- Costs of replacement travel, accommodations, or services
- Any airline decision, policy, or action — whether or not recommended by our team
- Any damages arising from your reliance on information provided by GetFlightHelp
In no event shall GetFlightHelp's total liability to you for any claims arising from your use of our Services exceed the amount you paid to GetFlightHelp for those Services in the preceding 30 days.
Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
7. Disclaimer of Warranties
Our website and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that:
- The website will be uninterrupted, error-free, or free from viruses
- Any information on the website is complete, accurate, or current
- The results of using our Services will meet your expectations
8. Third-Party Links and Services
Our website may contain links to third-party websites, including airline booking portals, government resources, and travel information pages. These links are provided for your convenience only. GetFlightHelp has no control over and accepts no responsibility for the content, accuracy, privacy practices, or availability of any third-party site.
The presence of a link on our site does not imply endorsement or approval of the linked site or its operator. We recommend you review the privacy policy and terms of any third-party website before providing your information to them.
9. Intellectual Property
All content on this website — including text, graphics, logos, images, and the compilation thereof — is the property of GetFlightHelp and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content on this site without our express written permission.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how your information is collected, used, and protected. The Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. By using our Services, you acknowledge that you have read and understood our Privacy Policy.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which GetFlightHelp is registered, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
12. Changes to These Terms
We reserve the right to update these Terms at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to check this page periodically. Your continued use of our website or Services after any update constitutes your acceptance of the revised Terms.
13. Contact Us
If you have any questions about these Terms or our Services, please get in touch — we're happy to help:
- Email — legal@getflighthelp.com
- Phone — (844) 679-4411, available 24/7
- Website — getflighthelp.com
We aim to respond to all written enquiries within 5 business days.