Sun Country Airlines Cancellation Policy:
Complete Guide
Sun Country's 24-hour refund rule works the same way most airlines' does. But there's a detail worth knowing before you book: Sun Country generally doesn't sell refundable tickets, so cancelling outside that window converts your fare into travel credit, not cash. There's also a structural quirk that has nothing to do with fare rules — Sun Country's leaner schedule means a cancelled flight can leave you waiting days for the next available seat on some routes.
Here's exactly what you're entitled to, and what to watch out for.
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The 24-Hour Refund Rule
Cancel within 24 hours of booking, and as long as your flight was booked at least 7 days (168 hours) before departure, you're entitled to a full refund to your original payment method. This applies across all ticket types. Outside that window, the picture changes significantly.
What Happens After 24 Hours
Sun Country's published fares are generally non-refundable, which means cancelling outside the risk-free window doesn't get you cash back — it converts the remaining value of your ticket into a travel credit instead, commonly valid for around 12 months from your original booking date.
| When you change | Fee |
|---|---|
| 14–59 days before departure | Around $39 per passenger, plus any fare difference |
| 0–13 days before departure | Around $99 per passenger, plus any fare difference |
| After check-in has been completed | No changes permitted at all |
Fee structures like these are subject to change, and the exact amount can depend on your specific fare and route. Before assuming a particular dollar figure applies to your booking, confirm the current fee directly with Sun Country or with a live agent who can check your reservation.
The Change Fee Waiver: Worth It?
Sun Country offers a Change Fee Waiver as a one-time-use add-on. Purchasing it lets you change your flight once, up to roughly an hour before departure, without paying the standard change fee described above. Two things worth knowing before buying it:
- The waiver fee itself is non-refundable, whether or not you end up using it — it's a bet on needing the flexibility, not a refundable insurance product.
- It's one-time use only. Once you've used it to make a change, any further changes to that reservation are subject to the standard fee tiers again.
The Route Network Catch
This is the part that has nothing to do with fare rules but matters just as much. Sun Country doesn't fly every route daily the way a major legacy carrier does. If your flight is cancelled on a route Sun Country only serves a few times a week, the next available Sun Country flight on that same route could genuinely be days away — very different from a hub airport where another same-day option usually exists.
If waiting several days for the next Sun Country flight doesn't work for your plans, don't assume Sun Country itself is your only path forward. Checking availability across other carriers at the same time you're dealing with Sun Country's rebooking process can get you moving much faster.
If Sun Country Cancels or Significantly Changes Your Flight
This is a different scenario from a voluntary cancellation. If Sun Country cancels your flight or makes a significant schedule change and the alternative it offers doesn't work for you, you're entitled to a full refund rather than being required to accept the new itinerary. If you're involuntarily denied boarding due to an oversold flight, you can request a full refund, and if your rebooked flight arrives more than an hour later than your original one, you may be able to request additional compensation.
Step-by-Step: What To Do When You Need to Cancel
🔗 Related Guides
- →Allegiant Air Cancellation Policy — Another leaner-network carrier with similar trade-offs.
- →Southwest Airlines Cancellation Policy — A budget-friendly carrier with no change/cancel fees at all, for contrast.
- →Airline Cancellation Rights — Federal refund rules that apply regardless of which airline you fly.
- →Flight Cancelled vs Missed Flight — Why the distinction changes what you're entitled to.
Frequently Asked Questions
Yes, if you cancel within 24 hours of booking and your flight was booked at least 7 days before departure. This applies to all ticket types, with a full refund to your original payment method.
Generally no — Sun Country's published fares are typically non-refundable. Cancelling outside the 24-hour window converts remaining value into a travel credit, commonly valid around 12 months from the original booking date.
Commonly reported as around $39 per passenger for changes 14-59 days before departure, and around $99 per passenger within 13 days, plus any fare difference. No changes are allowed after check-in. Confirm your exact fee with a live agent since these can change.
Depends on how likely your plans are to change. It's a one-time-use add-on that removes the standard change fee up to about an hour before departure, but the waiver fee itself is never refunded whether you use it or not.
If the alternative offered doesn't work for you, you're entitled to a full refund rather than being required to accept the new itinerary. Denied boarding also entitles you to a refund, plus possible compensation if the rebooked flight arrives over an hour late.
Sun Country's leaner route network means it doesn't fly every route daily — the next available flight on your specific route after a cancellation could be days away, unlike a major hub airline with more frequent same-day options.
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ⓘ GetFlightHelp is independent and not affiliated with Sun Country Airlines or any other airline. Fare rules, fees, and credit policies are subject to change — always confirm current terms directly with Sun Country before cancelling or changing a ticket.